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Frequently Asked Webinar Questions

Event Time
Live Webinars are generally scheduled for 2 p.m. EST/1 p.m. CST/12 p.m. MST/11 a.m. PST. Arizona does not observe Daylight Savings Time, so for six months of the year, Arizona is three hours behind the East Coast, two hours behind the Midwest, one hour behind Mountain DAYLIGHT time, and the same time as the West Coast.

Registration
Once you register for a Webinar, you will receive confirmation of that registration via e-mail. Leading up to the live Webinar, our system will remind you of this event via e-mail. And you will also be notified when the archived Webinar is available, in case you missed the live event.

Contact Hours
Contact hours of continuing education for Webinars will be available within five business days of the live event. You will be notified via e-mail when the opportunity to take the post-test becomes available.

Availability
Webinars will be available on-demand for a full year; those events that offer contact hours of continuing education will be available for two years from the date of the live event.

Registration
Everyone must create an account on the ICE Institute in order to access the Webinars or course material. You may create an account at https://secure.vpico.com/icei/webinars/webinarshop.asp
Click the "Create an Account" button on the left side of the page, under the "New Customers" link. Once you have created your account, you can sign up for all the webinars, which is probably easiest. Just click the webinars you would like to view. You will need to click any previous webinars as well, if you wish to view them. Test the system by watching at least part of a Webinar, to ensure that your system works with ours. Some people have had problems with downloading the file, or with using older versions of the media player, so it's a good idea to do a trial run before logging in for the next webinar. When you have created your account and checked the webinars you'd like access to, click "Submit" or "OK." Our system will automatically send you a confirmation e-mail. Please be sure to enter your e-mail address correctly both times (we have had bounce-backs from people who misspelled their e-mail addresses); and make sure that our e-mail will be allowed through your firewall. Please make the following addresses and domain "safe senders" in your e-mail account. We have had many messages rejected because the person's workplace would not let e-mails from our domain through. Here are the addresses:
The domain: vpico.com
The e-mail addresses: icecs@vpico.com and jbarreras@vpico.com
*If these addresses are not allowed through, you will not receive word when the webinars become available.

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